Terms & Conditions

Terms and Conditions

NEW YEAR'S EVE CELEBRATION TERMS & CONDITIONS

The New Year’s Eve campaign is valid from 15 – 31 December 2021.
Spend AED 1,000 or more to receive 1x VVIP wristband.
Spend AED 500 or more to receive 1x VIP wristband.
Spend AED 150 or more to receive 1x FAN A&B wristband.
Maximum of AED 10,000 receipt will be registered in the system on one day
Maximum of 10 tickets per customer in one zone
Kids aged 12 and under will receive 1x wristband with every adult’s purchase.
Customers must show a valid original hardcopy invoice/receipts from any retailers at Dubai Festival City Mall
to the customer service desk to avail the promotion. Banks and currency exchange receipts will not be accepted.
Customers can provide multiple receipts. All receipts must be valid within the same day.
Dubai Festival City mall management shall not be responsible for any lost or stolen wristbands.
We may carry out identi cation, which is only retained for as long as necessary for the purposes of administering the concert pass.
Access to the NYE concert and reworks at Festival Bay will only be allowed by showing the wristband.
Each family member must have a wristband to enter Festival Bay during NYE.
If you fail to provide us with the requested identi cation, or if at our sole discretion we are not satis ed with the evidence
you have presented to us, we reserve the right to not issue you a wristband. Our decision shall be nal and we shall
not be obliged to provide a reason for refusing to issue a wristband to you.
Dubai Festival City Mall is not liable for any misuse, stolen, fraudulent transaction, loss or damage of wristbands.
By participating in this campaign, you are allowing Dubai Festival City Mall and Al-Futtaim Group
to get in touch with you about any future events and o ers. This will be done in the form of an email or SMS.
SMS receipts, photocopy, duplicate or credit and debit card receipts will not be allowed or accepted.
Supermarkets (Carrefour) and minimarket receipts are not accepted.

Dubai Festival City Mall reserves the right to amend these rules at any time. Entry into the promotion indicates acceptance of these rules.
We also reserve the right to cancel the promotion at any time without any o cial or prior notice.

DUBAI SHOPPING FESTIVAL 2022 TERMS & CONDITIONS

This promotion is valid from 15 December 2021 – 15 February 2022.
This is valid only at any Ripe by the bay kiosk.
This promotion is valid during weekdays only from Sunday to Wednesday
For every spend at any retail kiosk at Ripe by the Bay, the customer will be given 1 loyalty card
One stamp per receipt per transaction at no minimum spend.
Customer must complete three stamps within the 6-week period during Sunday to Wednesday for every spend (no minimum value required) to receive an AED 50 gift voucher to spend at Ripe F & B kiosk.
AED 50 F&B voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
In the event of loss or damage to the loyalty card or AED 50 F&B voucher, it will not be re-issued by Ripe by the kiosk and Customer Service.
AED 50 F&B voucher is not valid to be use in partial. Customer must redeem the full amount and pay any extra amount above 50 dhs. F&B kiosk will not give change for purchases below 50 dhs.
Any stolen, damaged or misplaced AED 50 F&B voucher is not a responsibility of Dubai Festival City Mall and will not be replaced.
AED 50 F&B voucher is valid only to redeem at any F&B kiosk at Ripe by the bay.
Dubai Festival City Mall has the right to reject loyalty card that are forged, defaced, photocopied or tampered with.
There are no restrictions on the number of loyalty card which may be submitted if this is verified by Customer Service
Loyalty card will be surrendered to Customer Service in exchange for the AED 50 F&B Voucher
All customers are required to retain their dining receipts for verification purposes.
No receipt/bill will be accepted in SMS form – physical copy of receipt to be presented to Customer Service Team for verification purposes
Strictly no extension of the expiry date from the date of issue will be allowed.
Dubai Festival City Mall are not responsible if a loyalty card or AED 50 F&B voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances
Customers who are 18 years and above only are eligible to join this promotion.
Customer Service staff will stamp the loyalty card for validation. Customer service staff has the right to reject the receipts if it does not qualify to the verification requirements.
Each winner must provide valid proof of identity, which shall include either a valid Emirates ID for residents or a valid original passport for tourists.
Photocopies of loyalty card is not be valid.
Each customer agrees that Dubai Festival City Mall shall be entitled to contact him or her with email offers at the expiration of the promotion however shall be entitled to unsubscribe from the mailing list at any time.
Dubai Festival City Mall has the right to reject any customers who are rude, disrespectful and showing inappropriate behavior towards the promotion.
By participating in this promotion, you are giving permission to Dubai Festival City Mall and Al-Futtaim Group to get in touch with you on any future events and offers. This will be done in a form of email or SMS.

Dubai Festival City Mall reserves the right to amend these rules at any time. Entry into the promotion indicates acceptance of these rules. We also reserve the right to cancel the promotion at any time without any official notice.

WEBSITE: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE.

Al-Futtaim Group company (Al-Futtaim) maintains this Web Site and other Al-Futtaim web sites that are linked to this site (collectively 'the Site') and all the information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Site (collectively 'Content'), for the use of its customers, employees and members of the general public but only for the lawful purposes described below. Such content is provided as a convenience to its customers and to the general public.

ACCEPTANCE OF CONTRACT TERMS: JURISDICTION

In exchange for accessing, browsing and/or using the Site, you agree to be bound by these terms and to comply with all applicable laws and regulations, including without limitation United Arab Emirates (UAE) Federal Law No. 40 of 1992 concerning the Protection of the Intellectual Work and Rights of the Author and the Implementing Regulations thereof. You represent you have the legal authority to accept these Web Site Terms of Use on behalf of yourself or any party you represent. Use of the Site is unauthorised in any jurisdiction that does not give effect to these Web Site Terms of Use, including without limitation this paragraph.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SITE.

The Site is controlled and operated in whole or in part by Al-Futtaim from its offices within the UAE. By accessing the Site you agree that the laws and regulations of the UAE and the Emirate of Dubai without regard to conflicts of laws principles, will apply to all matters relating to use of the Site, and you agree that any litigation shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE. Those who access the Site from other locations do so at their own risk and are responsible for compliance with applicable local laws. Al-Futtaim makes no representation that the Content in the Site is appropriate or available for use in other locations, and access to it from territories where the Content is illegal is prohibited. You acknowledge that Al-Futtaim reserves the right in its sole discretion to refuse to terminate access to the Site by you at any time.

While Al-Futtaim provides the information on this Site to anyone, we retain copyright on all text and graphic images. You acknowledge, having been advised by Al-Futtaim, that the Content is protected in the UAE and internationally by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws (collectively 'Rights'). In addition to Al-Futtaim’s Rights in individual elements of the Content, Al-Futtaim or its licensors own a copyright in the selection, coordination and arrangement of the Content.

You are hereby granted permission to access the Content from the Site in whole or in part, (and except where otherwise specified or provided by Al-Futtaim, print a single copy of the information for your own personal use) but only for purposes of viewing and browsing through the Site or ordering products or services from the Site if applicable. You are also hereby granted permission to the store files on your computer for your own personal use; reference hypertext documents on the Site from your own documents. However, these permissions terminate automatically if you breach any of the Web Site Terms of Use. Al-Futtaim is not granting you any permission to use the Content other than the permission expressly stated in these Web Site Terms of Use. All other use of Content from the Site, including, but not limited to modification, publication, transmission, participation in the transfer of sale of, reproduction, creation of derivative works from, distribution, performance, display, incorporation into another web site, reproducing the Site (whether by linking, framing or any other method), 'mirroring' the Site or in any other way exploiting any of the Content, in whole or in part, or downloading and using software repeatedly for uses other than those expressly permitted may not be made without Al-Futtaim 's prior express written consent.

LIMITATION ON SCOPE OF CONTENT

The Site contains information regarding Al-Futtaim and promotional programmes. The Products described in this Site contain uniquely UAE specifications and are offered for sale in the UAE. The promotional programmes if any described in this site are available only in the UAE or those Emirates as specifically referred to within the description of the programme. The price information contained in or provided through the Site is for information purposes only and does not constitute any offer to sell the products concerned. The actual prices and terms and conditions of sale will be determined by the authorised distributor/dealer of the Products concerned.

TRADEMARKS AND SERVICES MARKS

Al-Futtaim and other trademarks, such as products and service names found on the Site (collectively the 'Trade Marks') are owned by Al-Futtaim, its associate companies, suppliers, business associates or third parties and registered in the UAE and/or elsewhere or unregistered. Nothing on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on the Site, without the written permission of the Trademark owner concerned. The Trademarks may not be used in any way, including in advertising or publicity pertaining to distribution of Products on the Site, without prior, written permission of Al-Futtaim.

SUBMISSION AND COLLECTION OF INFORMATION

There are instances where Al-Futtaim requests personally identifiable information from the Site users to provide them with a service or correspondence (promotions and mailed brochures). This information, such as name, mailing address, e-mail address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data by Al-Futtaim and is used to fulfill your request. Although Al-Futtaim makes every effort to ensure the secure collection and transmission of sensitive user information using industry accepted data collection and encryption methodologies Al-Futtaim does not guarantee the security of any information transmitted to or from the Site or data gathered from the usage of the Site. The information you provide and the data gathered is used by Al-Futtaim to improve the services we provide you. You hereby grant Al-Futtaim an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute any information you send, and agree that Al-Futtaim is free to use any ideas, concepts, know-how or techniques that you send Al-Futtaim for any purpose.

PROHIBITED CONDUCT

You are prohibited from posting or transmitting to or from the Site any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. You agree (i) not to use the Site to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; (ii) not to interfere or disrupt the Site or any networks connected to the Site; (iii) not to use any device, software or routine or attempt to interfere with the proper functioning of the Site or any transactions being offered at the Site (iv) not to use the Site to collect or export personal information, including, without limitation, financial information, about other participants at the Site; (v) not to use the services, products associated with the Site for illegal purposes, and (vi) to comply with all regulations, policies and procedures or networks connected to the Site.

DISCLAIMER OF WARRANTY

AL-FUTTAIM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE CONTENT OF THE SITE OR ANY OTHER WEB SITES LINKED TO OR FROM THE SITE. THE CONTENT OF THE SITE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, AL-FUTTAIM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF THIRD PARTY RIGHTS.

REVISIONS

Al-Futtaim may revise or withdraw the Content, in whole or in part, at any time without notice. Al-Futtaim may at any time revise these Web Site Terms of Use by updating this posting. By using the Site, you agree to be bound by any such revisions and you agree to periodically visit this page to determine the then current Web Site Terms of Use to which you are bound.

The use of the site is subject to Al-Futtaim 's Privacy Policy. Please click here to view.

LINKS TO THIRD PARTY WEB SITES

Al-Futtaim makes no representations whatsoever about any other web site which you may access through the Site. When you access a non- Al-Futtaim web site, please understand that it is independent from Al-Futtaim, and that Al-Futtaim has no control over the content on that web site. In addition, a link to a non-Al-Futtaim web site does not mean that Al-Futtaim endorses or accepts any responsibility for the content, or the use of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of destructive nature. Al-Futtaim makes no representation or warranty as to any third party products. Note also that Al-Futtaim Privacy Policy does not apply to any non- Al-Futtaim web site which may be accessed through the Site. Please refer to such non- Al-Futtaim web sites' own privacy policies (if any) to determine the privacy policies which apply when using such non- Al-Futtaim web sites.

LIMITATION OF LIABILITY

Al-Futtaim will not be liable for any damages of any kind including but not limited to, special, incidental or consequential damages arising out of or relating to the use or the inability to use the Site, the Content or links, damage caused by viruses affecting your computer equipment or your reliance on the Content or use of the products or services promoted/advertised at or associated with the Site.

INDEMNITY

You hereby agree to indemnify, defend, and hold harmless Al-Futtaim and its shareholders, associates, employees and agents from any suits, losses, claims, demands, liabilities, costs and expenses (including attorney and accounting fees) that they may sustain or incur arising from (i) your use of the Content available at or downloaded from the Site, (ii) your failure to comply with any applicable laws and regulations or to obtain any licenses or approvals from the appropriate government agencies necessary to purchase or sell the products and services associated with the Site (iii) your use of the Content in any way contrary to the terms of use, (iv) the sale, purchase, transportation, delivery, use or disposal of any product, or service associated with the Site or available through other sites linked to the Site, or any loss suffered by or harm to any person or property in any way relating to of caused in whole or in part by your use of the Site or any service or product, associated with the Site (including, without limitation, any personal injuries or death of any third person caused in whole or in part by such products or services, the use, transportation, delivery, storage or handling thereof), and (v) any taxes attributable to the relating to any service or product associated with the Site.

PRIVACY AND SECURITY POLICY

Al-Futtaim recognises the importance of protecting the privacy of personal information collected about users (the Users) of the web sites (the Web Sites) belonging to Al-Futtaim. "Personal Information" includes, but is not limited to, usage data, along with the name, address, telephone number and e-mail address of the Users. Al-Futtaim reserves the right to analyse and utilise the user data in order to more effectively optimise the user experience and to present certain opportunities to the Users for their benefit. Al-Futtaim has adopted this Privacy and Security Policy to inform the Users how it collects, stores, and uses Personal Information. Al-Futtaim's intent is to balance its legitimate business interests in collecting and using Personal Information against the reasonable expectations of privacy of the Users.

By using any of the Web Sites, you consent to the collection and use of your Personal Information by Al-Futtaim as set forth in the policy currently in effect. If we decide to change our policy, such changes will be posted at the Web Sites, so please check back periodically to ensure you have the most current policy.

COLLECTION

Al-Futtaim collects Personal Information when you visit the Web Sites or place an online order with us.

In addition we may ask you for Personal Information at other times, including by way of example, when you enter a sweepstakes, contest or promotion sponsored by us, when you complete surveys or other questionnaires, or when you send an e-mail to us. Whenever Al-Futtaim collects Personal Information we try to include a link to this Policy on the Web Site page concerned.

Our web servers also collect the domain names of the visitors to the Web Sites. This information is aggregated to measure number of visits, average time spent on the Web Sites, pages viewed, etc.

"Cookies" are pieces of information that Al-Futtaim transfers to the hard drives of the Users for record-keeping purposes. Al-Futtaim may place Cookies with the Users visiting from advertising banners and hyperlinks on other web sites to track the success of a particular advertising campaign or marketing program. In addition, Al-Futtaim may place Cookies with the Users to provide them with seamless access to the Web Sites, since storing their user name and password in a Cookie eliminates the need to re-enter that information on every page.

USAGE

Al-Futtaim uses Personal Information for facilitating order processing, developing enhancements to the Web Sites, marketing and promotional purposes (for example, offering the Users the opportunity to take advantage of special promotions and acquire Al-Futtaim products); and evaluating the Web Site usage by analysing usage data.

The Web Sites may also contain optional surveys and questionnaires asking for information, comments, and suggestions as well as opportunities for visitors to ask questions. We use the information you provide to help us design and build better products, to customise your shopping experience, and to provide advice and purchase recommendations.

We also use the Personal Information we collect to help target valuable marketing and advertising offers. This kind of advertising may be done with banner ads as well as promotional e-mails sent by Al-Futtaim or by third parties under contract with Al-Futtaim.

Finally, Al-Futtaim does research on the Users' demographics, interests, and behaviour based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and measure the use of the Web Sites, to improve the content of the Web Sites and the services we provide to our customers. This research is compiled and analysed on an aggregated basis.

SHARING OF PERSONAL INFORMATION

Except as outlined in this Policy or on the Web Sites, Al-Futtaim never provides the Personal Information to third parties without a User's consent. Al-Futtaim shares the Personal Information you provide with its related companies. Additionally, if you purchase a product requiring service, your Personal Information is shared with the service provider concerned.

Al-Futtaim may also share Personal Information with third party business partners so that they may provide services to Al-Futtaim that are consistent with the terms of this Policy and the Web Sites.

Al-Futtaim may also disclose Personal Information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Web Site's Terms of Use or may be violating Al-Futtaim's or other's rights or causing injury to or interference with Al-Futtaim's or other's property. Al-Futtaim may also disclose or give access to Personal Information when we believe in good faith that the law requires it.

SECURITY

Al-Futtaim only collects Personal Information to the extent deemed necessary to serve its legitimate business purposes, and it uses appropriate security technology to ensure the security, integrity, and privacy of all Personal Information as it deems appropriate. Nonetheless, Al-Futtaim is not responsible for any breach of its security or for the actions of any third parties who may obtain any Personal Information.

Removal or Update of Personal Information

The Users may update their Personal Information or remove their Personal Information from Al-Futtaim CRM databases by contacting us by email on corporatecommunications@alfuttaim.ae.

CHANGE TO POLICY

Al-Futtaim reserves the right to change this Policy at any time by posting an updated Policy at the Web Sites.

ADDITIONAL INFORMATION

Any questions regarding this Policy should be directed to corporatecommunications@alfuttaim.ae.

Updated and effective 1st January 2018.

Terms and Conditions

WEBSITE: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE.

MALL OPEN HOURS

General Mall Timings

F&B, Foodcourt & Waterfront

IMAGINE Show Timings

Hypermarket

Log in

MALL OPEN HOURS

General Mall Timings

F&B, Foodcourt & Waterfront

IMAGINE Show Timings

Hypermarket

Terms and Conditions

WEBSITE: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE.

MALL OPEN HOURS

General Mall Timings

F&B, Foodcourt & Waterfront

IMAGINE Show Timings

Hypermarket

Products