Terms & Conditions

Terms and Conditions

UAE NATIONAL DAY TERMS AND CONDITIONS

•   This promotion is valid from 28th November – 2nd December 2021.
•   Spend AED 1,000 or more at any retail shops in the mall or at Ripe by the Bay and get 1 raffle entry for a chance to win 50% cashback on your total spend in Festival City Malls Gift Card.
•   5 winners will be chosen to receive the cashback. 1 customer per day
•   Maximum of AED 9,000 dhs cashback per day per customer
•   Cashback will be given in Festival City Malls Gift Card only. Cash is not allowed.
•   Customer must show original receipts (accumulated or single receipt) of AED 1,000 from any retail shops or at Ripe by the bay to customer service desk to join the raffle draw.
•   Accumulated receipts must be valid within the period of the promotion.
•   50% cashback on Festival City Mall Gift Card cannot be split, in cash nor be transferred or use to pay the issuance fee.
•   Customer must pay AED 15 gift card issuance fee.
•   Receipts value will be rounded off to avoid confusion of the cash back
•   Photocopies or facsimiles of receipts are not be valid.
•   SMS receipts, photocopy, duplicate or credit and debit card receipts is not allowed and acceptable. Receipts marked DUPLICATE will not be accepted in this promotion.
•   Receipts from banks or financial services are excluded from this promotion
•   The Card will cease to be valid twelve months from the date of purchase/issuance; this is referred to as the ‘expiry date’. For clarity, the phrase “Expires 1 Year from Purchase” is printed on the face of the Card. On the expiry date, the card will cease to function, and you will not be entitled to use the Card unless you contact customer services to request that the Card be extended in accordance with the User Guide. If you do not contact Customer Services to request that the Card be extended, the Available Funds at the expiry date will be forfeited.
•   The gift card can only be sold to individuals over the age of 18 through the Customer Services Desks.
•   We may carry out identification checks before we issue the gift card. We do this to combat fraud and money laundering and to assist us in identifying you if your card is lost or stolen. Identification is only retained for as long as is necessary for the purposes of administering the card.
•   Customer must present a valid ID (Emirates ID for UAE residence or Passport copy for tourists) to join the promotion.
•   If you fail to provide us with the requested identification, or if at our sole discretion we are not satisfied with the evidence you have presented to us, we reserve the right not to issue a gift card to you. Our decision shall be final, and we shall not be obliged to provide a reason for refusing to issue a gift card to you.
•   The gift card is a stored value card which allows you to access the Available Funds. The Card does not constitute a checking, savings or other bank account and is not connected in any way to any other account you may have with us.
•   The gift card cannot be used to withdraw cash at ATMs or from banks, to carry out mail order, internet or other non-face-to-face transactions, as a guarantee of payment, or as an arrangement for periodic billing. There is no credit line associated with the prepaid gift Card and it cannot be re-loaded
•   Your gift card will be issued to you on the basis of the required information that you have provided, based on the type of Card issued and you agree to provide accurate personal information and to advise us of any changes as soon as possible so that our records remain correct. You should update any changes to your personal information by following the instructions in the User Guide or as we may notify you from time to time
•   As a customer, you are responsible for all gift card issued to you under the Agreement and for any fees or charges that these Cards may incur.
•   We may at our sole discretion issue, restrict or withdraw any number of gift cards that relate to you.
•   The gift card is and will always, remain our property and must be returned to us immediately upon request
•   Dubai Festival City Mall is not liable for any misuse, stolen, fraudulent transaction, loss and damage of card
•   By participating in this promotion, you are allowing Dubai Festival City Mall and Al-Futtaim Group to get in touch with you on any future events and offers. This will be done in a form of email or SMS.
•   Customer’s Name and details should match with his or her Emirates ID or Passport.
•   Top-up amount on the cashback is not allowed. If the customer wants to purchase additional load to the gift card, they should purchase a new gift card and pay another AED 15 gift card issuance fee.
•   The winner should agree to take his/her pictures for Dubai Festival City Mall’s social media pages
•   Dubai Festival City Mall has the right to reject any customers who are rude, disrespectful, or displaying inappropriate behavior during the promotional activities or toward the staff.
Dubai Festival City Mall reserves the right to amend these rules at any time. Entry into the promotion indicates acceptance of these rules. We also reserve the right to cancel the promotion at any time without any official or prior notice.

3-DAY SUPER SALE TERMS AND CONDITIONS

This promotion is valid from 25- 27 November 2021.
Spend AED 1,000 or more across retail shops and Ripe by the Bay and get 10% cashback on your Festival City Malls Gift Card. Earn more by including a minimum spend of AED 50 at Ripe by the bay to receive 12.5% cashback in total.
As a tourist staying the Intercontinental, Crowne Plaza or Holiday Inn Dubai Festival City , you can enjoy 15% cashback on your Festival City Malls Gift Card when you spend AED 1,000 or more across retailers at the mall.
Customer must show original receipts (accumulated or single receipt) of AED 1,000 from any retail shops or Ripe by the Bay to customer service desk to avail the cashback.
Customer can only avail the cashback once (1) per day, 1 gift card per day.
A maximum of 200 customers per day can participate the promotion.
Accumulated receipts must be valid within the period of the promotion.
Customer must pay AED 15 gift card issuance fee.
There is a maximum cap of AED 10,000 spend or more will be set at a cashback reward of AED 1,000 (10%), AED 1,250 (12.5%) and AED 1,500 (15%)
10%, 12.5% and 15% cashback on Festival City Mall Gift Card cannot be split, in cash nor be transferred or use to pay the issuance fee. The Card will cease to be valid twelve months from the date of purchase/issuance; this is referred to as the ‘expiry date’. For clarity, the phrase “Expires 1 Year from Purchase” is printed on the face of the Card. On the expiry date, the card will cease to function, and you will not be entitled to use the Card unless you contact customer services to request that the Card be extended in accordance with the User Guide.
Photocopies or facsimiles of receipts are not be valid.
SMS receipts, photocopy, duplicate or credit and debit card receipts is not allowed and acceptable. Receipts marked DUPLICATE will not be accepted in this promotion. Receipts from banks or financial services are excluded from this promotion
The gift card can only be sold to individuals over the age of 18 through the Customer Services Desks.
We may carry out identification checks before we issue the gift card. We do this to combat fraud and money laundering and to assist us in identifying you if your card is lost or stolen. Identification is only retained for as long as is necessary for the purposes of administering the card.
Customer must present a valid ID (Emirates ID for UAE residence or Passport copy for tourists) to join the promotion.
If you fail to provide us with the requested identification, or if at our sole discretion we are not satisfied with the evidence you have presented to us, we reserve the right not to issue a gift card to you. Our decision shall be final, and we shall not be obliged to provide a reason for refusing to issue a gift card to you.
The gift card is a stored value card which allows you to access the Available Funds. The Card does not constitute a checking, savings or other bank account and is not connected in any way to any other account you may have with us.
The gift card cannot be used to withdraw cash at ATMs or from banks, to carry out mail order, internet or other non-face-to-face transactions, as a guarantee of payment, or as an arrangement for periodic billing. There is no credit line associated with the prepaid gift Card and it cannot be re-loaded
Your gift card will be issued to you on the basis of the required information that you have provided, based on the type of Card issued and you agree to provide accurate personal information and to advise us of any changes as soon as possible so that our records remain correct. You should update any changes to your personal information by following the instructions in the User Guide or as we may notify you from time to time
As a customer, you are responsible for all gift card issued to you under the Agreement and for any fees or charges that these Cards may incur.
We may at our sole discretion issue, restrict or withdraw any number of gift cards that relate to you.
The gift card is and will always, remain our property and must be returned to us immediately upon request
Dubai Festival City Mall is not liable for any misuse, stolen, fraudulent transaction, loss and damage of card
By participating in this promotion, you are allowing Dubai Festival City Mall and Al-Futtaim Group to get in touch with you on any future events and offers. This will be done in a form of email or SMS.
Dubai Festival City Mall has the right to reject any customers who are rude, disrespectful, or displaying inappropriate behavior during the promotional activities or toward the staff.

Dubai Festival City Mall reserves the right to amend these rules at any time. Entry into the promotion indicates acceptance of these rules. We also reserve the right to cancel the promotion at any time without any official or prior notice.

WEBSITE: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE.

Al-Futtaim Group company (Al-Futtaim) maintains this Web Site and other Al-Futtaim web sites that are linked to this site (collectively 'the Site') and all the information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Site (collectively 'Content'), for the use of its customers, employees and members of the general public but only for the lawful purposes described below. Such content is provided as a convenience to its customers and to the general public.

ACCEPTANCE OF CONTRACT TERMS: JURISDICTION

In exchange for accessing, browsing and/or using the Site, you agree to be bound by these terms and to comply with all applicable laws and regulations, including without limitation United Arab Emirates (UAE) Federal Law No. 40 of 1992 concerning the Protection of the Intellectual Work and Rights of the Author and the Implementing Regulations thereof. You represent you have the legal authority to accept these Web Site Terms of Use on behalf of yourself or any party you represent. Use of the Site is unauthorised in any jurisdiction that does not give effect to these Web Site Terms of Use, including without limitation this paragraph.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SITE.

The Site is controlled and operated in whole or in part by Al-Futtaim from its offices within the UAE. By accessing the Site you agree that the laws and regulations of the UAE and the Emirate of Dubai without regard to conflicts of laws principles, will apply to all matters relating to use of the Site, and you agree that any litigation shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE. Those who access the Site from other locations do so at their own risk and are responsible for compliance with applicable local laws. Al-Futtaim makes no representation that the Content in the Site is appropriate or available for use in other locations, and access to it from territories where the Content is illegal is prohibited. You acknowledge that Al-Futtaim reserves the right in its sole discretion to refuse to terminate access to the Site by you at any time.

While Al-Futtaim provides the information on this Site to anyone, we retain copyright on all text and graphic images. You acknowledge, having been advised by Al-Futtaim, that the Content is protected in the UAE and internationally by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws (collectively 'Rights'). In addition to Al-Futtaim’s Rights in individual elements of the Content, Al-Futtaim or its licensors own a copyright in the selection, coordination and arrangement of the Content.

You are hereby granted permission to access the Content from the Site in whole or in part, (and except where otherwise specified or provided by Al-Futtaim, print a single copy of the information for your own personal use) but only for purposes of viewing and browsing through the Site or ordering products or services from the Site if applicable. You are also hereby granted permission to the store files on your computer for your own personal use; reference hypertext documents on the Site from your own documents. However, these permissions terminate automatically if you breach any of the Web Site Terms of Use. Al-Futtaim is not granting you any permission to use the Content other than the permission expressly stated in these Web Site Terms of Use. All other use of Content from the Site, including, but not limited to modification, publication, transmission, participation in the transfer of sale of, reproduction, creation of derivative works from, distribution, performance, display, incorporation into another web site, reproducing the Site (whether by linking, framing or any other method), 'mirroring' the Site or in any other way exploiting any of the Content, in whole or in part, or downloading and using software repeatedly for uses other than those expressly permitted may not be made without Al-Futtaim 's prior express written consent.

LIMITATION ON SCOPE OF CONTENT

The Site contains information regarding Al-Futtaim and promotional programmes. The Products described in this Site contain uniquely UAE specifications and are offered for sale in the UAE. The promotional programmes if any described in this site are available only in the UAE or those Emirates as specifically referred to within the description of the programme. The price information contained in or provided through the Site is for information purposes only and does not constitute any offer to sell the products concerned. The actual prices and terms and conditions of sale will be determined by the authorised distributor/dealer of the Products concerned.

TRADEMARKS AND SERVICES MARKS

Al-Futtaim and other trademarks, such as products and service names found on the Site (collectively the 'Trade Marks') are owned by Al-Futtaim, its associate companies, suppliers, business associates or third parties and registered in the UAE and/or elsewhere or unregistered. Nothing on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on the Site, without the written permission of the Trademark owner concerned. The Trademarks may not be used in any way, including in advertising or publicity pertaining to distribution of Products on the Site, without prior, written permission of Al-Futtaim.

SUBMISSION AND COLLECTION OF INFORMATION

There are instances where Al-Futtaim requests personally identifiable information from the Site users to provide them with a service or correspondence (promotions and mailed brochures). This information, such as name, mailing address, e-mail address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data by Al-Futtaim and is used to fulfill your request. Although Al-Futtaim makes every effort to ensure the secure collection and transmission of sensitive user information using industry accepted data collection and encryption methodologies Al-Futtaim does not guarantee the security of any information transmitted to or from the Site or data gathered from the usage of the Site. The information you provide and the data gathered is used by Al-Futtaim to improve the services we provide you. You hereby grant Al-Futtaim an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute any information you send, and agree that Al-Futtaim is free to use any ideas, concepts, know-how or techniques that you send Al-Futtaim for any purpose.

PROHIBITED CONDUCT

You are prohibited from posting or transmitting to or from the Site any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. You agree (i) not to use the Site to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; (ii) not to interfere or disrupt the Site or any networks connected to the Site; (iii) not to use any device, software or routine or attempt to interfere with the proper functioning of the Site or any transactions being offered at the Site (iv) not to use the Site to collect or export personal information, including, without limitation, financial information, about other participants at the Site; (v) not to use the services, products associated with the Site for illegal purposes, and (vi) to comply with all regulations, policies and procedures or networks connected to the Site.

DISCLAIMER OF WARRANTY

AL-FUTTAIM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE CONTENT OF THE SITE OR ANY OTHER WEB SITES LINKED TO OR FROM THE SITE. THE CONTENT OF THE SITE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, AL-FUTTAIM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF THIRD PARTY RIGHTS.

REVISIONS

Al-Futtaim may revise or withdraw the Content, in whole or in part, at any time without notice. Al-Futtaim may at any time revise these Web Site Terms of Use by updating this posting. By using the Site, you agree to be bound by any such revisions and you agree to periodically visit this page to determine the then current Web Site Terms of Use to which you are bound.

The use of the site is subject to Al-Futtaim 's Privacy Policy. Please click here to view.

LINKS TO THIRD PARTY WEB SITES

Al-Futtaim makes no representations whatsoever about any other web site which you may access through the Site. When you access a non- Al-Futtaim web site, please understand that it is independent from Al-Futtaim, and that Al-Futtaim has no control over the content on that web site. In addition, a link to a non-Al-Futtaim web site does not mean that Al-Futtaim endorses or accepts any responsibility for the content, or the use of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of destructive nature. Al-Futtaim makes no representation or warranty as to any third party products. Note also that Al-Futtaim Privacy Policy does not apply to any non- Al-Futtaim web site which may be accessed through the Site. Please refer to such non- Al-Futtaim web sites' own privacy policies (if any) to determine the privacy policies which apply when using such non- Al-Futtaim web sites.

LIMITATION OF LIABILITY

Al-Futtaim will not be liable for any damages of any kind including but not limited to, special, incidental or consequential damages arising out of or relating to the use or the inability to use the Site, the Content or links, damage caused by viruses affecting your computer equipment or your reliance on the Content or use of the products or services promoted/advertised at or associated with the Site.

INDEMNITY

You hereby agree to indemnify, defend, and hold harmless Al-Futtaim and its shareholders, associates, employees and agents from any suits, losses, claims, demands, liabilities, costs and expenses (including attorney and accounting fees) that they may sustain or incur arising from (i) your use of the Content available at or downloaded from the Site, (ii) your failure to comply with any applicable laws and regulations or to obtain any licenses or approvals from the appropriate government agencies necessary to purchase or sell the products and services associated with the Site (iii) your use of the Content in any way contrary to the terms of use, (iv) the sale, purchase, transportation, delivery, use or disposal of any product, or service associated with the Site or available through other sites linked to the Site, or any loss suffered by or harm to any person or property in any way relating to of caused in whole or in part by your use of the Site or any service or product, associated with the Site (including, without limitation, any personal injuries or death of any third person caused in whole or in part by such products or services, the use, transportation, delivery, storage or handling thereof), and (v) any taxes attributable to the relating to any service or product associated with the Site.

PRIVACY AND SECURITY POLICY

Al-Futtaim recognises the importance of protecting the privacy of personal information collected about users (the Users) of the web sites (the Web Sites) belonging to Al-Futtaim. "Personal Information" includes, but is not limited to, usage data, along with the name, address, telephone number and e-mail address of the Users. Al-Futtaim reserves the right to analyse and utilise the user data in order to more effectively optimise the user experience and to present certain opportunities to the Users for their benefit. Al-Futtaim has adopted this Privacy and Security Policy to inform the Users how it collects, stores, and uses Personal Information. Al-Futtaim's intent is to balance its legitimate business interests in collecting and using Personal Information against the reasonable expectations of privacy of the Users.

By using any of the Web Sites, you consent to the collection and use of your Personal Information by Al-Futtaim as set forth in the policy currently in effect. If we decide to change our policy, such changes will be posted at the Web Sites, so please check back periodically to ensure you have the most current policy.

COLLECTION

Al-Futtaim collects Personal Information when you visit the Web Sites or place an online order with us.

In addition we may ask you for Personal Information at other times, including by way of example, when you enter a sweepstakes, contest or promotion sponsored by us, when you complete surveys or other questionnaires, or when you send an e-mail to us. Whenever Al-Futtaim collects Personal Information we try to include a link to this Policy on the Web Site page concerned.

Our web servers also collect the domain names of the visitors to the Web Sites. This information is aggregated to measure number of visits, average time spent on the Web Sites, pages viewed, etc.

"Cookies" are pieces of information that Al-Futtaim transfers to the hard drives of the Users for record-keeping purposes. Al-Futtaim may place Cookies with the Users visiting from advertising banners and hyperlinks on other web sites to track the success of a particular advertising campaign or marketing program. In addition, Al-Futtaim may place Cookies with the Users to provide them with seamless access to the Web Sites, since storing their user name and password in a Cookie eliminates the need to re-enter that information on every page.

USAGE

Al-Futtaim uses Personal Information for facilitating order processing, developing enhancements to the Web Sites, marketing and promotional purposes (for example, offering the Users the opportunity to take advantage of special promotions and acquire Al-Futtaim products); and evaluating the Web Site usage by analysing usage data.

The Web Sites may also contain optional surveys and questionnaires asking for information, comments, and suggestions as well as opportunities for visitors to ask questions. We use the information you provide to help us design and build better products, to customise your shopping experience, and to provide advice and purchase recommendations.

We also use the Personal Information we collect to help target valuable marketing and advertising offers. This kind of advertising may be done with banner ads as well as promotional e-mails sent by Al-Futtaim or by third parties under contract with Al-Futtaim.

Finally, Al-Futtaim does research on the Users' demographics, interests, and behaviour based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and measure the use of the Web Sites, to improve the content of the Web Sites and the services we provide to our customers. This research is compiled and analysed on an aggregated basis.

SHARING OF PERSONAL INFORMATION

Except as outlined in this Policy or on the Web Sites, Al-Futtaim never provides the Personal Information to third parties without a User's consent. Al-Futtaim shares the Personal Information you provide with its related companies. Additionally, if you purchase a product requiring service, your Personal Information is shared with the service provider concerned.

Al-Futtaim may also share Personal Information with third party business partners so that they may provide services to Al-Futtaim that are consistent with the terms of this Policy and the Web Sites.

Al-Futtaim may also disclose Personal Information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Web Site's Terms of Use or may be violating Al-Futtaim's or other's rights or causing injury to or interference with Al-Futtaim's or other's property. Al-Futtaim may also disclose or give access to Personal Information when we believe in good faith that the law requires it.

SECURITY

Al-Futtaim only collects Personal Information to the extent deemed necessary to serve its legitimate business purposes, and it uses appropriate security technology to ensure the security, integrity, and privacy of all Personal Information as it deems appropriate. Nonetheless, Al-Futtaim is not responsible for any breach of its security or for the actions of any third parties who may obtain any Personal Information.

Removal or Update of Personal Information

The Users may update their Personal Information or remove their Personal Information from Al-Futtaim CRM databases by contacting us by email on corporatecommunications@alfuttaim.ae.

CHANGE TO POLICY

Al-Futtaim reserves the right to change this Policy at any time by posting an updated Policy at the Web Sites.

ADDITIONAL INFORMATION

Any questions regarding this Policy should be directed to corporatecommunications@alfuttaim.ae.

Updated and effective 1st January 2018.

Terms and Conditions

WEBSITE: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE.

MALL OPEN HOURS

General Mall Timings

F&B, Foodcourt & Waterfront

IMAGINE Show Timings

Hypermarket

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MALL OPEN HOURS

General Mall Timings

F&B, Foodcourt & Waterfront

IMAGINE Show Timings

Hypermarket

Terms and Conditions

WEBSITE: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE.

MALL OPEN HOURS

General Mall Timings

F&B, Foodcourt & Waterfront

IMAGINE Show Timings

Hypermarket

Products