Dubai Festival City Mall is open seven days a week
10:00 am to 10:00 pm
10:00 am to 12:00 am
10:00 am to 11:00 pm
10:00 am to 12:00am
9:00 am to 10:30 pm
9:00 am to 11:30 pm
9:00 am to 12:00 am
9:00 am to 1:00 am
We're always here to answer your questions, resolve any issues and give you directions. Find us at the VIP entrance and Ground floor Ikea side.
We’re happy to help you find exactly what you’re looking for and help you understand all about the services you can avail at Dubai Festival City Mall!
Wheelchairs for temporary use are available during mall operational hours;10:00am-12:00am. Get the service from our customer service desks located at the VIP entrance, Ground floor Ikea side & Mezzanine floor.
Parents can use the baby changing room - which is an extension of our parent and baby bathrooms with complete privacy.
Our multicultural staff speaks all of Dubai's most widely spoken languages, so just ask for help if you need it.